Why IPtelX

When our customers have a need, we’ll find the best solutions that meet your budget and get the job done right the first time. With our origins in life safety, we’re uniquely positioned to offer higher levels of service, keeping you connected no matter what.

National providers like AT&T, Verizon, and Comcast are often the first choices that come to mind when choosing a telecom solution. But just because these companies are highly visible and operate a significant infrastructure, doesn’t mean you’re getting the highest-quality services and lowest prices for comparable services. IPtelX is a Tier 2 network, which allows us to operate just like our national competitors while peering with multiple networks to give you the best possible service without interruptions or downtime.

IPtelX is dedicated to providing exceptional customer service. We believe in setting the proper expectations and providing timely communication for a higher level of customer satisfaction. From time of signature, through the implementation process and post install support, you are assured of our commitment to excellence. In addition, we realize that changes may occur throughout the implementation process; therefore, we understand the importance of displaying flexibility with our customers. This may account for our 98+% customer retention rate.

We believe in having a team of professionals supporting each of our customers and their services. When choosing to work with us, your team will consist of a sales contact, account manager, and access to our network operations center (NOC). Our account management team is responsible for project managing your install process, as well as the overall customer satisfaction for your services with IPtelX.

Our Network Operations Center operates 24 hours, 7 days a week, with a Tier 1 and Tier 2 level. At the Tier 1 level, a client can create a trouble ticket by calling or emailing our NOC directly or logging into our support portal and creating trouble tickets. Our software also provides various communication methods to keep you updated. Our system can email updates and notes, which allows for you to see transfers between Tier 1 and Tier 2 groups. The portal allows for interaction with the trouble tickets, offering the ability to add notes and respond to any active tickets. The portal includes a management system that allows for divisions or departments to manage their tickets. An IT manager or director level can have access to all underlying tickets and reporting systems. Lastly, our ticket management system allows for the attachment of documents and pictures to aid your staff and ours in faster resolution.